Nigerian Subscribers Criticises MTN Over Compensation After Network Shutdown – GCFRNG
MTN Nigeria rewarded its subscribers for downtime that lasted more than four hours over a week ago, preventing call and data usage. Not all subscribers received compensation from MTN Nigeria for the downtime, and they show their disappointment at the telecom company’s action. rewarded users based on call and data usage on Sunday, but some subscribers said the compensation is too small.
On Sunday, MTN Nigeria CEO Karl Toriola announced that the company was compensating subscribers for the downtime experienced about a week earlier. The first revelation of the compensation came via text message, but not all subscribers received the alert. This left some customers confused, as Toriola did not reveal this in his YouTube video message. The CEO said that MTN Nigeria will reward subscribers for their inability to make calls or surf by offering them the airtime and data they used between 12 noon and 7 pm; this was where segregation occurred.
MTN Nigeria Source: Facebook MTN Nigeria has more than 67 million subscribers, but not all made a call or used their data during the period MTN decided to use to compensate, and some customers are not satisfied with it. PAY ATTENTION:
According to Tola Oyeyemi, who was also affected by the downtime, she said that she did not receive any refund from MTN; “I did not receive any messages from them. It seems they selected the ones they prefer.” Another user, Ukhueleigbe Zaccheus, complained about why the company will use call and data activities on Sundays to judge their compensation when they could have given it to everyone, as the downtime was not selective. “I made calls on Sunday, but I didn’t get anything from MTN. It’s bad that they chose that method when everyone experienced downtime.” Zacchaeus said.